Ops-App Privacy Policy

Privacy Policy

Last Updated: 16 December 2025

This Privacy Policy explains how OPSAPP GLOBAL LIMITED(Company Number 16903097) trading as OPS-APP ("we", "us", or "our") collects, uses, stores, and protects personal data when you use our website www.ops-app.com, our software platform, and any related services, applications, or features (collectively, the "Services").

We are committed to protecting personal data and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable ICO guidance.

1. Our Role Under Data Protection Law

OPS-APP operates as both a data controller and a data processor, depending on the context:

• Data      Controller: When processing personal data relating to website      visitors, enquiries, marketing communications, and direct business      relationships.
• Data      Processor: When processing personal data entered into the OPS-APP      platform by our business customers (for example inspection records,      workforce data, compliance documentation, and operational logs). In these      cases, our customers remain the data controllers and determine how and why      the data is processed.

Processing carried out as a data processor is governed by customer instructions and a Data Processing Agreement (DPA) incorporated into our customer contracts or available on request.

2. Information We Collect

2.1 Information You Provide to Us (Controller Data)

• Name
• Business      email address
• Telephone      number
• Company      name and role
• Account      login details
• Information      submitted via contact forms, support requests, or sales enquiries

2.2 Platform Data Processed on Behalf of Customers (Processor Data)

When customers use OPS-APP, the platform may process personal data such as:

• Employee      or contractor names and identifiers
• Inspection,      maintenance, and compliance records
• QR-code      scan logs and audit trails
• User      activity records within the platform
• Site,      asset, or machinery-linked data that may relate to identifiable      individuals

OPS-APP does not determine the purpose or legal basis for this data; this remains the responsibility of the customer acting as data controller.

2.3 Information Automatically Collected

• IP      address
• Browser      type and version
• Device      and operating system information
• Usage      data and pages visited
• Cookies      and similar technologies

3. How We Use Personal Data

We use personal data to:

• Provide,      operate, and maintain the OPS-APP Services
• Set      up and administer user accounts
• Respond      to enquiries and provide technical or customer support
• Communicate      service updates and important notices
• Improve      functionality, security, and performance
• Send      marketing communications where consent has been provided
• Detect,      prevent, and investigate security or misuse
• Meet      legal and regulatory obligations

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contractual      necessity: To provide Services requested by customers and users
• Legitimate      interests: To operate, improve, and secure our business and platform
• Consent:     For marketing communications and non-essential cookies
• Legal      obligation: Where processing is required by law

Where OPS-APP acts as a data processor, processing is carried out in accordance with the customer’s lawful basis and documented instructions.

5. Data Sharing

We do not sell personal data.

We may share data with:

• Trusted      service providers (hosting, cloud infrastructure, analytics, email,      payment processing)
• Professional      advisers (legal, accounting, insurance)
• Regulatory      authorities or law enforcement where legally required
• A      buyer or successor organisation in the event of a merger, acquisition, or      sale of assets

All third parties are required to process data securely and in compliance with UK GDPR.

6. International Data Transfers

Where personal data is transferred outside the UK or European Economic Area, appropriate safeguards are implemented, including:

• UK      adequacy regulations
• Standard      Contractual Clauses (SCCs)
• Other      ICO-approved transfer mechanisms

7. Data Security

We apply appropriate technical and organisational security measures, including:

• Secure      cloud infrastructure
• Role-based      access controls
• Encryption      where appropriate
• Data      minimisation and least-privilege access
• Ongoing      security monitoring and reviews

No system is completely secure; however, we take reasonable steps to protect personal data from unauthorised access, loss, or misuse.

8. Personal Data Breaches

In the event of a personal data breach, OPS-APP will comply with its obligations under UK GDPR. Where acting as a data processor, we will notify affected customers without undue delay and provide relevant information to support regulatory reporting where required.

9. Data Retention

Personal data is retained only for as long as necessary to:

• Provide      the Services
• Comply      with legal, regulatory, or contractual obligations
• Resolve      disputes and enforce agreements

Data that is no longer required is securely deleted or anonymised.

10. Cookies and Tracking Technologies

We use cookies to:

• Enable      essential website functionality
• Analyse      website usage and performance
• Improve      user experience

Non-essential cookies are used only with user consent via a cookie banner or preference tool. Users may manage cookie preferences through their browser settings.

11. Your Data Protection Rights

Under UK GDPR, individuals may have the right to:

• Access      their personal data
• Rectify      inaccurate or incomplete data
• Request      erasure of personal data
• Restrict      or object to processing
• Request      data portability
• Withdraw      consent at any time (where applicable)
• Lodge      a complaint with the Information Commissioner’s Office (ICO)

Requests can be made by contacting us using the details below.

12. Children’s Data

OPS-APP Services are not intended for children under the age of 16, and we do not knowingly collect personal data relating to children.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be published on this page and the "Last Updated" date will be revised.

14. Contact and Data Protection Enquiries

For privacy or data protection enquiries, please contact:

OPSAPP GLOBAL LIMITED (trading as OPS-APP)
Registered Office:
27 Shropshire Road
Scampton
Lincoln
England
LN1 2UE

Email: info@ops-app.com
Website: www.ops-app.com

Please mark correspondence for the attention of the Data Protection Lead.